FAQ's

What are the benefits of staying in a vacation home vs a luxury resort?

That’s easy!  Here are a number of reasons why friends and families choose to rent a vacation home instead of a resort hotel:

  • More for your money – For about the same price as a hotel room, you get private bedroom suites plus full kitchen, living area, media room and more.  Go ahead, ask for the doggie bag when you eat out and heat it up tomorrow in your full kitchen!
  • No resort fee – Hotels and resorts charge a daily resort fee, which can add a full 30 percent onto a hotel bill, and may cover everything from wireless internet to printing a boarding pass.
  • Free parking – Another hotel add on charge and if you’ve ever been to the resorts on Maui, think about how far away that parking spot is to your hotel room!  That’s quite a trek every time you go out to eat – which will be every meal unless you’re willing to pay the exorbitant resort restaurant prices, which leads us right into the next reason:
  • Fully-equipped, gourmet kitchen - Each home is equipped with high-end appliances including a Sub-Zero refrigerator and 6-burner Wolf stove so you can save a bundle by picking up few groceries on your way in, not to mention the convenience of having a cup of coffee in the morning before everyone else even wakes up.
  • Convenience– Hotel guests have to arrange to “meet in the lobby” at a certain time, or come knocking on doors or call to see who’s up and ready.  In our vacation homes, you can relax by the pool, whip up breakfast, or catch up on the morning news while others leisurely get ready for the day’s adventures.
  • Comfortable – no need to sit on the bed to watch TV, we’ve got an entire media room with comfortable sofas, plus a great room and covered lanai area.  There’s plenty of room to socialize or find a quiet spot to catch a nap or read a book.
  • Private pool -  No crowds of people hogging up all the chairs or screaming kids splashing (that you aren’t allowed to discipline)!
  • Photo ops – Don’t worry about somebody walking in front of your sunset view or photo-bombing your pictures!  These future screen-saver photographs will look like they were Photo-shopped but we know the view is really that spectacular!
  • No tipping – In resort hotels, it seems like everyone’s got their hand out!  Valet, Bellman, Housekeepers, Concierge – the list goes on.  When you stay with us, we’re here to offer whatever help and advice you may need because we are just that nice.
  • Barbecue Grills and Fire pits – Our properties offer barbecue grills and some even have personal fire pits to gather around and roast some ‘Smores! You can’t do that at a hotel!
  • Beach equipment – Surely you’ll want to spend time exploring some of the beautiful beaches and we make it easy by providing beach chairs, a cooler and beach umbrella.  

How do I make a reservation? Is it secure?

Booking your vacation home online is a convenient and secure process. You can do it all online or if you prefer, give us a call and we’ll make the reservation for you. 

Are the minimum nights required?

It never hurts to ask.  For high season, we may hold firm on the minimum nights unless you are inquiring within a few weeks of your arrival.  Because we are a small company, we can make these decisions on a case-by-case-basis.

How close is the beach?

Our Maui homes are a short two to four-minute drive to the nearest beach.  All along the coastal road that fronts this area are numerous places where you can pull right off the road and find a tropical paradise for swimming, sunbathing, snorkeling or surfing. String a hammock in one of the shade trees and sway over the gentle surf!  

Our Big Island homes are within walking distance to beaches.

What is the difference between renting from a professional vacation rental management company versus renting from a homeowner?

When choosing a vacation rental from an established property management company, travelers can be assured there’s a reputable hospitality business serving them each day.  Guests of professional vacation management companies enjoy all the benefits of traditional accommodations, with many additional amenities and added values that remain unmatched:

•    Consistent quality assurance standards
•    Professionally cleaned and managed properties
•    Emergency contact to call 24 hours a day, seven days a week, for any questions, maintenance issues and more
•    Standard business and secure payment procedures
•    Immediate online availability and confirmations
•    Last-minute availability for short notice bookings

If I have questions during my stay, do I have someone I can call for assistance?

Yes – you have the personal cell phone number of the local Property Manager or Guest Liaison who you will be able to reach 24 hours a day, seven days a week, for questions, maintenance issues, and more.

When renting a vacation home, will I receive the same services that I’d experience from a hotel, like housekeeping and spa treatments, etc.?

We are happy to arrange mid-stay or daily housekeeping service, in-home massages, spa treatments, a personal chef to cook or prep meals, pre-arrival grocery delivery services, child care, as well as provide information on what to do and where to eat!  Your confirmation email will include a link to our Concierge who is happy to help with all of these things and provide local expertise to answer all your questions.

How many people can stay in one vacation home?

Occupancy levels vary depending on the size of the vacation home.  Maximum occupancy is between 8 and 22 people depending on which home(s) you book.

Can I bring my pets?

Pets are not permitted with the exception of service dogs with proper identification.  Prior arrangements must be made and confirmed with the company. Bringing pets on property without prior approval is subject to a $350 fee.

Can I have my vacation home pre-stocked with groceries or snack?

Our local delivery company is happy to pre-stock your pantry and refrigerator so you can start your vacation the minute you arrive.    

What time is check-in and check-out?

Check-in time is after 4:00 pm.  Check-out time is by 10:00 am. 

Can I request an early check-in or late check-out?

Complimentary early check-in should be requested within 48 hours of arrival.  
Late check-outs (up to 1:00 pm) should also be requested within 48 hours of departure and is based on availability.  
A guaranteed late check-out - up until 7:00 pm is charged a half-day rate and must be arranged upon booking or requested 48 hours prior to departure.  Late check-outs are based on availability and dependent on any scheduled maintenance and cleanings.   Because it takes several hours to prepare the home for the next arrival, guests who do not depart on time may be charged additional fees if there is any delay in turning over the home.

How do I check-in to my vacation rental once I’ve arrived?  

Guests are asked to provide estimated time of arrival a week ahead of time and to text the Property Manager or Guest Liaison (whichever number is on your pre-arrival email) upon landing at the airport.  You will receive a reply text with an estimate of what time the home will be ready for your arrival (we try to get guests in as soon as possible if an early check-in is possible.  We will plan to greet you at the home to provide you with a brief orientation and answer any questions.  For guests arriving after 5pm, we will provide instructions on how to gain access to the home, and will stop by the next day to answer any questions.

Will I have internet access and cable television?

Yes.  Complimentary Wi-Fi internet and HD cable TV is provided.  A portable bluetooth speaker is also provided at each Maui home.  The Big Island home has a Sonos speaker system installed.

What should I pack?

Everything is casual in the islands so don't over pack. Less is more on Hawaii.  And if you plan to do any shopping, you'll need to save some space in your suitcase anyway.  

What to pack for your Maui vacation:

Clothing:

  • Bathing suits
  • Casual, comfortable clothing (don’t even think of bringing a neck tie)
  • Hat - to keep the sun off your head
  • If you plan to go to higher elevations like Haleakala on Maui, be sure to pack a warm sweatshirt or jacket, hat, scarf and gloves. The top of this dormant volcano is over 10,000 ft. and it gets pretty cold up there.  Summertime will be chilly, but during the winter temperatures can drop dramatically so be prepared.

Accessories and Electronics:   

  • Sunglasses
  • Camera equipment and charger
  • Cell phone charger
  • Tablet / reading material

Footwear:

  • Comfortable shoes if you plan to do a lot of sightseeing or shopping
  • Slippers (flip flops) or sandals (which is considered formal footwear in the islands)
  • Hiking boots or sneakers if you plan to hike

Cosmetics and Toiletries:

  • Deodorant
  • Lotion
  • Toothbrush and Toothpaste
  • Hair brush and hair ties
  • Make up
  • Shaving supplies
  • Medications and vitaminsTrial size antibacterial hand soap and wipes for cleaning things like airplane tray tables.

Paperwork:

  • Photo ID
  • Medical cards, Handicap placard
  • Travel and/or rental car insurance information
  • Airline confirmation number
  • It's a good idea to put a list of phone numbers including credit card company phone numbers, in your wallet in case you're without your phone for any reason.
  • Be sure to call the credit card companies ahead of time to notify them that you will be traveling.  This step may avoid having your first charge declined.

Do I need a rental car?

Yes if you are staying on Maui.  Our Maui homes are located about 40 minutes from the Kahului, Maui airport (OGG) and although the homes are hard to leave, you should get out and experience this amazing island.  There are a number of taxi companies, tour buses and a local Maui transportation bus that connects all over the island if you prefer not to drive.

Our Big Island home is within walking distance of several restaurants, a market, shops, bike and snorkel rentals, hotels and luaus,  and A-Bay beach with playground.

Are there any hidden fees?

No.  Your daily rate, cleaning fee and taxes are all that we charge.  A damage deposit is required, but this is returned within a few days of departure provided there are no damages.
Optional amenities are charged accordingly and include grocery delivery service, private chef, mid-stay or daily housekeeping, etc.

How can I ensure the property is going to be as advertised?

We pride ourselves in providing updated, immaculate residences to our guests and have strict, white-glove cleaning, maintenance and management programs in place to make sure that your vacation home is exceptionally clean and your supplies restocked upon arrival. If something is not cleaned or if you are not satisfied with the condition of the property, just give us a call and we'll take care of it. 

What different payment options are available? 

We accept all major credit cards.

How much is required to hold the reservation?

We require a 50% deposit at the time of booking with the balance due 60 days prior to arrival.  One week before a payment is due, an email will be sent to the email address on file notifying you that your payment will be charged in one week.  At that time, you can call us with a different form of payment if you wish.

I'm traveling with a baby/toddler. What amenities do you have available? 

We love having little ones visit!  Our Concierge can arrange for any baby equipment you need and have it waiting for you upon arrival.

What is your cancellation policy? 

Cancellations are subject to our No Refund Policy therefore we strongly encourage guests to purchase travel insurance. This Agreement may not be canceled by the Guest without forfeiture of all monies paid except as outlined in our Terms and Conditions which covers special circumstances.  

Can we host a wedding ceremony or throw a party at your rental?

Sorry, but no. Our properties are located in upscale residential neighborhoods.  Quiet gatherings of up to the maximum number of people plus 10 are allowed provided there is no amplified music, fireworks, or other loud noises that could disturb the neighbors.  Quiet hours from 9:00pm - 8:00am daily are strictly enforced.

Are you able to help with activities?

Yes!  Our Concierge is always happy to help arrange any activities you are interested in.  Her contact info will be on the confirmation email so you can reach out to her directly with any questions you may have.  She will get right back to you with all kinds of information and helpful tips.

Are the pools heated?

No, but we can heat them to 84 degrees with a pre-determined daily cost.  If you want the pool heated to a higher temperature, we charge the cost of gas used to reach that temperature.  The amount of gas used depends on the size of the pool, the time of year, recent rains, etc.  We are happy to turn the heat on and then give you an estimated daily cost after the first two days and at that time you can decide whether you want to continue to heat the pool water.  In general, pool heat to 84 degrees runs anywhere from $70 - $200/day depending upon the size of the pool.

What supplies are included?

Please visit out Guest Services page to see what we supply in our vacation homes.  Should you not find something on the list, that you need, let us know. We may be able to provide it for you.  Upon arrival if you discover something not working or missing, please let us know so that we can replace it for you.

Do you work with Travel Agents?

Yes, If you are a travel agent with valid IATA number, please click here.